FAQs
Have a question? Find answers to frequently asked questions below! Can't find the information you need? Visit our Contact Us page to reach out to us - We're always happy to help in any way we can.
PRODUCT & WEBSITE INFO
1. What does scale size mean?
On our website, you will find items in many different scales, such as 1/16, 1/32, 1/64, etc. The larger the denominator (16, 32, 64, etc.), the smaller scale and the smaller the size of the item. For example, a pedal tractor is about 3 feet long; a 1/8 scale tractor is about 2 feet long; a 1/16 scale tractor is about a foot long; a 1/32 scale tractor is 6-8 inches long; and a 1/64 scale tractor (same scale as a matchbox car) is approximately 3 inches long. Please note: these measurements are only approximates! The larger or smaller the real tractor, the larger or smaller it is in toy/replica form within its respective scale. Should you have any questions about item scales, please contact our Sales Team at 1-888-414-4705, or email us at sales@outbacktoys.com.
2. Are items on your website in brand new condition?
Yes, most of the items on our website are brand new and in their original box. Occasionally, older items that may still be highly collectible but do not have their original box are listed and offered. All items not in brand new condition will be noted as such in the product description. Damaged items, called "Bent & Dent" items, are also occasionally made available on our website at discounted prices. These items are also noted as such in their description and with a B&D badge in the item image.
3. Are preorder item ETAs/due dates on the website guaranteed?
No, ETAs are not guaranteed. While we do our very best to communicate the most accurate ETA possible for each item, ETAs are based on vendor projections and are ultimately subject to change. A change in an item's ETA can be due to production delays, shipment delays, or a number of other factors and circumstances. Please keep an eye on our website for current ETAs. If you have any questions about an item ETA, reach out to our Sales Team at 1-888-414-4705 or sales@outbacktoys.com.
BILLING AND PAYMENTS
1. What payment methods do you accept?
We currently accept Visa, MasterCard, Discover Card, American Express, PayPal, Personal Check, Money Order, Cash (US Dollars only), Outback Toys E-Gift Certificates (delivered by email and containing both letters and numbers) and physical Outback Toys Gift Cards (a physical card containing only numbers). If you would like to pay via Personal Check, Money Order, a physical Outback Toys Gift Card or with Cash, please call our Sales Team for assistance at 1-888-414-4705. Sorry, we do not offer cash on delivery (COD).
2. Why can't I enter my physical Outback Toys Gift Card under "Apply a Gift Certificate" at checkout?
All physical Outback Toys Gift Cards (ones that contain only numbers) and Outback Toys E-Gift Certificates (ones that contain both numbers and letters) can be utilized for in-store, phone and online orders made on www.outbacktoystore.com. However, our "Apply a Gift Certificate" field under the 2. Payment step of online checkout only accepts Outback Toys E-Gift Certificates, not physical Outback Toys Gift Cards. To redeem a physical Outback Toys Gift Card, please either give our Sales Team a call at 1-888-414-4705 or visit our store to make your purchase.
3. When is my payment method billed?
When using an electronic form of payment (such as Credit Card or PayPal), your payment method will not be billed until your order is processed by our team and begins preparing for shipment. As such, you may not see a charge reflected for your order on your payment method as soon as you click "Submit Order" on our website.
4. I'm ordering a preorder or out-of-stock backorder item. Do I get billed for this item now or when it becomes available?
If you order any preorder or out-of-stock backorder items, your payment method will not be billed until that item(s) is in stock and ready to ship. If your order contains both preorder/backorder items and in-stock items, our Web Sales Team will contact you regarding 1) how you would like to proceed with your order (i.e. wait to ship everything all together when all items are in stock, split the order into two separate orders to send in-stock items now and preorder/backorder items later, etc.), and 2) an estimated time of arrival for the preorder/backorder item(s). Please note: The shipping cost quoted on our website is to ship all items together when everything is in stock. Splitting an order to ship in-stock items first and preorder/backorder items later generally results in a higher total shipping cost due to items being shipped separately (effectively shipping two separate orders instead of one).
5. I updated my credit card information in my account. Does this automatically update the payment information in my open order(s)?
No. Updating your credit card information in your account does not change or update the payment information within your open order(s). To change or update the payment information of open orders, please contact our Phone Sales Team at 888-414-4705 M-F 8am-5pm ET.
RETURNS
1. How do I return an item?
You may return an item by giving our Sales Team a call at 1-888-414-4705. One of our Sales Team Members will instruct you on specific steps to take to return your item. All returns must be communicated to and approved by Outback Toys within 30 days of receipt of your product. Please see our Return Policy Page for more information.
2. What should I do if one of my items arrives with damage?
Though we package our shipments with a great amount of care to ensure your product arrives as safely as possible, accidents can still happen during shipping. Please contact our Sales Team at 1-888-414-4705 or at sales@outbacktoys.com as soon as possible so we can find a prompt solution for you. All damages must be reported within 10 business days of receipt of your product.
SHIPPING
1. How is my shipping calculated?
Shipping calculations are based on many factors, including but not limited to: the weight and dimensions of your package (as a result of the weight, dimensions, and quantity of product ordered), to where you are shipping your product, and how quickly you need your product.
2. Do you have guaranteed delivery times? What about Christmas?
We guarantee delivery times for PREMIUM/EXPRESS shipments, including 3 Day Express Saver, 2 Day Air, and Overnight services. We do not guarantee delivery times for all other shipping services. While ETAs from our shipping carriers are very accurate, we cannot guarantee a specific delivery date once a package is in the hands of your selected carrier. We likewise do not guarantee Christmas delivery dates during peak holiday season for any order shipped using a standard or economy service, largely due to unforeseen circumstances such as weather, product delay, FedEx and UPS "Blackout Dates," etc. However, we are always committed to doing everything that we can to make sure your order leaves as quickly as possible, giving it the best chance to make it to you in time for Christmas.
3. Do you ship internationally?
Yes, we ship all over the world. Please visit our International Delivery page for more information.
4. Do you ship to PO or APO/FPO boxes?
Yes, we ship to PO and APO/FPO boxes. Please note that some products and packages are too large to ship to a PO Box. In this case, we need a physical shipping address as opposed to a PO Box number.
5. Where is your in-store pickup location?
Our in-store pickup is at 555 Furnace Hills Pike, Lititz, PA 17543. Please come visit our incredible store full of wall-to-wall farm toys, farm-related memorabilia and clothing, and much more!
SALES
1. Do you wholesale to other businesses?
Yes, we offer wholesale pricing to other businesses. Please call our Sales Team at 1-888-414-4705 for more information.
2. Do you buy farm toy collections?
Yes, we do buy farm toy collections. Give our Sales Team a call at 1-888-414-4705, or email us at sales@outbacktoys.com. It is very helpful to our Team if you have a list of items and/or pictures of the items you are interested in selling!
CUSTOMER SUPPORT
1. Can I add to or modify my order after it has been placed?
You may add to or modify your order as long as it has not been billed and has not begun processing in our shipping facility. It is unfortunately very hard to locate your order once it has begun processing. Order modifications may be subject to a modification fee.
2. Why didn't I receive an Order Confirmation after submitting my order online?
After submitting your order online, you will be given an Order Confirmation Number on our website. Additionally, our system is designed to automatically send you an Order Confirmation email with the details of your order. If you do not see an Order Confirmation Number on our website, please check your shopping cart to be sure you completed your order. If you do not see your Order Confirmation email, please be sure to check your spam or junk folders. If you still do not see your Order Confirmation email, please contact our Sales Team at 1-888-414-4705 or sales@outbacktoys.com to verify the email address on file for your order and your account.
3. Where do I sign up to receive special offers and news?
- Have an account but do not receive our email newsletter? Make sure you're signed up under My Account - Settings - Email Preferences.
- Don't have an account? Create one here and check "Yes, Please sign me up for Outback Toys exclusive offers and promotions."
- Don't want to create an account but still want to sign up for our email newsletter? Simply type in your email and tap "Subscribe" at the bottom of our homepage.
4. How can I get an Outback Toys Catalog?
To get an Outback Toys Catalog, you may call us at 1-888-414-4705, email us at sales@outbacktoys.com, or send us a message at facebook.com/outbacktoys or instagram.com/outbacktoys.