1. What does scale size mean?
Figuring out the right tractor scale for purchase can be confusing. Keep in mind that the HIGHER the denominator in the ratio, the smaller the scale. For reference, a pedal tractor is about 3 feet long, a 1/8th scale tractor is about 2 feet long, a 1/16th scale tractor is about a foot long, a 1/32nd scale tractor is 6-8 inches long, and a 1/64th scale tractor is approximately 3 inches long (matchbox size). Large 4WD tractors and large equipment or small tractors like the Farmall Cub are exceptions to these reference sizes. The "larger" or "smaller" a tractor or implement is in real life, the larger or smaller it will be in its respective scale. Typically a 1/32nd implement will not be big enough for a 1/16th tractor and vice versa.
2. Are the items on the website brand new?
Most of the items on our website are brand new and in the box. Occasionally, there are some older items that may still be highly collectible but do not have their original boxes. All items not in "brand new" condition will be noted as such in the product description.
BILLING AND PAYMENTS
1. What payment methods do you accept?
We currently accept Visa, Mastercard, Discover, and Paypal on our website. If you would like to pay by Check/Money Order, CNH Credit, or John Deere Financial, please call in to one of our Sales Team Members and they will be happy to assist you. Sorry, no COD.
2. When does my payment method get billed?
When using an electronic form of payment such as a Credit Card or PayPal, your payment method will be billed once your order is ready to ship out. Thisis why you maynot see the charges reflected on your method of payment as soon as you click “Submit Order” and receive your order confirmation.
3. It says one of my items "may be back ordered." Do I get billed for that now or once the item is in stock?
If you are ordering any item(s) that may be backordered, we do not bill your provided payment method until the item is in stock and ready to ship. If the order contains items that are in-stock in addition to pre/back order items, a member of our Web Sales Team will contact you about how you would like the order to be shipped, and an estimated date for the pre/back ordered items.
1. How do I return an item?
You may return an item by giving one of our Sales Team Members a call at 888.414.4705. They will instruct you on how to return your item. All returns must be approved by an Outback Toys Team Member and must be within in 30 days of the receipt of your product. Please see our Return Policy Page for more information: Return Policy Page
2. What happens if one of my items arrives damaged?
Even though we package our shipments for our customer with a great amount of care, accidents can still happen during shipping. Please call us or email us as soon as possible so we can find you a prompt solution at 888.414.4705 or firstname.lastname@example.org. All damages must be reported to Outback Toys within 10 business days from the receipt of your package.
SHIPPING & IN-STORE PICKUP
1. How is my shipping calculated?
Your shipping is calculated off of the weight and the dimensions of your package, as well as to where it is being shipped. Package weight and dimensions are directly affected by the weight, dimension, and quantity of product(s) you are purchasing.
2. Do you have guaranteed delivery times? What about Christmas?
We do guarantee delivery times for PREMIUM/EXPRESS shipments. This would include 3 Day Express Saver, 2 Day Air, and Overnight services. Unfortunately, we do no guarantee Christmas Delivery during the peak holiday season for any order shipped using a standard or economy service due to the amount unforeseen circumstances that can occur such as weather, product delay, etc. We try to get out packages as soon as possible, but due to the volume of the season, your package may not leave our facilities the same day you place the order. We have our elves during the Christmas season on a strict diet of energy drinks and sugar cookies so we are able to best serve our awesome customer base around the clock. Once your package ships, it is also subject to FedEx and UPS’s “Blackout Dates” where they do not guarantee any standard ground shipment leading up to Christmas.
3. Do you ship internationally?
Yes! We ship all over the world. Please take a look at our International Delivery page for more information on international ordering: International Delivery Page
4. Why is my estimated shipping $0.01?
When placing an online international order, estimated shipping will show as $0.01 on our website. This value is simply a placeholder -- international shipping quotes are calculated manually by our Team to ensure you are receiving the best and most accurate options and quotes possible. Please visit our International Delivery page for more information: International Delivery Page
5. Do you ship to PO or APO/FPO boxes?
Yes! We ship to PO and APO/FPO boxes. Please know that some packages are too large to go to a PO Box so we may need a physical shipping address for you as well.
6. How do I place an order online for in-store pickup, and where are your pickup locations?
Our only in-store pickup location is at our Store in Lititz, PA: 101 West Lincoln Avenue Lititz, PA 17543. To place an online in-store pickup order, please follow these steps: 1) Under the "1. Shipping Address" portion of your Checkout process, please check the box that reads "For store pickup in Lititz, PA, please check this box." 2) Before proceeding to the "2. Payment" step of Checkout, you must please still select a Delivery Method. **Please note, any shipping cost shown in your Order Summary by this selection will be removed when we receive your in-store pickup order -- there are no shipping charges for in-store pickup!
1. Where do I sign up to receive Special Offers?
You may sign up to receive our email exclusive offers @ the following link: Newsletter Sign Up. You can also check out the monthly promotion page of our website to see the latest deals we offering at the following link: Monthly Promotion
2. How do I get a catalog?
To get a catalog you may call us at 888.414.4705 or email us your name and address at email@example.com
3. Can I add to or modify my order?
You may add or modify your order as long as it has not been billed or made its way over to our shipping facility. Unfortunately it is very hard to locate an order once it makes it way over to our shipping facility due to the volume of orders.
4. Do you wholesale to other businesses?
Yes! We do offer wholesale pricing to other businesses. Call one of the members of our Sales Team at 888.414.4705 for more information.
5. Do you buy old farm toy collections?
We do buy old farm toy collections. Feel free to give us a call at 888.414.4705 or email us firstname.lastname@example.org. If you have a list and some pictures, that is very helpful for our staff! But if not, don’t worry!
1. Why didn’t I receive an Order Confirmation after submitting my order online?
After submitting your order online, our system is setup to automatically send you an email with the details of your order. It is possible that the email sent to your inbox may get caught up in your SPAM or Junk Folder. Occasionally we hear of this happening to customers. We encourage you to check those other folders and if you still do not see an email, please contact one of our Customer Support Specialists or Sales Team to verify the correct email address.
2. Why did I receive an email from someone with the domain "@binkleyhurst.com"?
Outback Toys is actually owned by Binkley & Hurst, LP which is why you see that name instead of "@outbacktoys.com."