RETURN POLICY

All regularly stocked items may be returned to us if the item is in NEW condition and can be put back in the original packaging. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Please contact one of our Sales or Customer Care Representatives before returning an item so a return authorization can be created. We will send you an e-mail with instructions on how to complete the return. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s).

The return postage fee for a standard return is the responsibility of the customer submitting the request. For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been completed.

Returns of DVD's, video games, and/or books for credit or refund will not be accepted.

All returns must be approved by Outback Toys. Please call 1-888-414-4705 for approval. 

 

DAMAGE/DEFECTIVE ITEMS

We take great care and put a lot of effort when packing your order, but on rare occasion’s damage may occur or an item may have been missed. Upon receiving your order, please inspect it for any damages or missing items. If any part of your order is missing or damaged, please keep the items and packaging, and contact us within 10 business days of receiving your order so we can find a solution for you!  Pictures of damage may be requested to help with the process.

 

REFUSED SHIPMENTS

If your order is refused at the time of delivery, please contact us immediately.  We would like to address any concerns you may have and find an appropriate solution for you. We would also like to anticipate the shipment being brought back to our warehouse so we can prepare our team to inspect and process a credit/refund for you as quickly as possible once it arrives.  After an inspection is performed, your credit card or account will be credited the amount of the item(s) minus the return postage fees.  If you order was refused due to excessive damage to the outer packaging, please include this in your correspondence with us.

 

ORDER CANCELLATION POLICY

In the event you want to cancel an existing order, there may or may not be a cancellation fee. If your order is still pending and you wish to cancel, a fee will not be applied. However, the following statuses will qualify for a cancellation fee:

  • If stock has been received and the credit card has been charged, then a service fee will be deducted off the credit. This fee will be 5% of total amount charged and refunded, with a Minimum $10.00 Fee. (This fee covers both the fees we incur when we charge your card and then credit it back a cancelled order.)
  • If an order has been processed and packed to ship, there may be a cancelation fee. If you desire to cancel your order, please contact us immediately as it may not be possible to retrieve your package after it has been placed in the carrier’s truck.
  • If an order has already been shipped, it cannot be canceled. ALL return fees will be at your expense. Customers will only receive a refund for the amount charged of the items returned, not for original shipping costs.