All regularly stocked items may be returned to us if in NEW condition and in original packaging. Returns must be initiated and approved within 30 days of receiving your order. To initiate a return, please contact our Sales Team by phone at 1-888-414-4705 Monday through Friday 8am-5pm or by email at email@example.com. at this time, Our Team will create a return authorization for eligible returns and will give you specific instructions for returning your item(s) to Outback Toys. Upon receipt and inspection of the returned item(s), your original method of payment will be credited for the amount paid for the item(s).
Any return postage fees for a standard return or exchange are the responsibility of the Customer submitting the request. For international returns, the Customer assumes responsibility for brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been completed.
DVD's, books, video games and Bent & Dent (B&D) items are not eligible for return. Return of any of these items for credit or refund will not be accepted. Bent & Dent (B&D) items are sold as-is and are not returnable or refundable.
All returns must be approved by Outback Toys. Please call 1-888-414-4705 or email firstname.lastname@example.org for approval.
DAMAGED/DEFECTIVE OR MISSING ITEMS
Upon receiving your order, please open your package to 1) inspect all items for any damages/defects and 2) make sure no items are missing. Should your order arrive with any damaged/defective items or be missing any items, please contact our Team within 10 days of receiving your order to report these issues; do not throw out any damaged items or item packaging. This will give us the opportunity to work toward a solution as quickly as possible for you. Pictures of any damage may be requested to help with this process. Please call 1-888-414-4705 Monday through Friday 8am-5pm ET or email email@example.com to report damages/defects or missing items.
If your order is refused at the time of delivery, please contact us immediately. We would like to address any concerns you may have and find an appropriate solution for you. We would also like to anticipate the shipment being brought back to our warehouse so we can prepare our team to inspect and process a credit/refund for you as quickly as possible once it arrives. After an inspection is performed, your credit card or account will be credited the amount of the item(s) minus the return postage fees. If you order was refused due to excessive damage to the outer packaging, please include this in your correspondence with us.
ORDER CANCELLATION POLICY
In the event you want to cancel an existing order, there may or may not be a cancellation fee. If your order is still pending and you wish to cancel, a fee will not be applied. However, the following statuses will qualify for a cancellation fee:
- If stock has been received and the credit card has been charged, then a service fee will be deducted off the credit. This fee will be 5% of total amount charged and refunded, with a Minimum $10.00 Fee. (This fee covers both the fees we incur when we charge your card and then credit it back a cancelled order.)
- If an order has been processed and packed to ship, there may be a cancelation fee. If you desire to cancel your order, please contact us immediately as it may not be possible to retrieve your package after it has been placed in the carrier’s truck.
- If an order has already been shipped, it cannot be canceled. ALL return fees will be at your expense. Customers will only receive a refund for the amount charged of the items returned, not for original shipping costs.