Have a question? Find answers to frequently asked questions below! Can't find the information you need? Visit our Contact page to reach out to us - We're always happy to help in any way we can.
Products & Website Info
What does scale size mean? How big is each scale?
On our website, you will find items in many different scales, such as 1/16, 1/32, 1/64, etc. The larger the denominator (16, 32, 64, etc.), the smaller scale and the smaller the size of the item. For example, a pedal tractor might be approximately 3 feet long; a 1/8 scale tractor might be approximately 2 feet long; a 1/16 scale tractor (same scale as a Tonka truck) might be approximately foot long; a 1/32 scale tractor might be approximately 6-8 inches long; and a 1/64 scale tractor (same scale as a matchbox car) might be approximately 3 inches long. Please note: these measurements are only approximates! The larger or smaller the item is in real life, the larger or smaller it is in toy/replica form within its respective scale. Please refer to the picture below for a scale size comparison. Should you have any questions about scales, please contact our Sales Team at 1-888-414-4705 or sales@outbacktoys.com.
Are items on the website in brand new condition?
Yes, most of the items on our website are brand new and in their original box. Occasionally, we also secure "Vintage & Older" items that are listed and offered on our website (see below for more information). Damaged inventory, including damaged items and items with damaged boxes, are called "Bent & Dent" or "B&D" items. These are also made available on our website at discounted prices (see below for more information).
What are "Vintage & Older" or "V&O" items?
Vintage & Older items are generally discontinued items with age that are still highly collectible. Due to their age, the manufacturer packaging of Vintage & Older items may have imperfections. Regardless of package condition, Vintage & Older items are in new-in-box/pack condition unless otherwise stated. All items not in brand new condition will be noted as such in the product description. These items are denoted with a "Vintage & Older" badge on their picture on search results pages, collection pages and their respective product pages.
What are "Bent & Dent" or "B&D" items?
Bent & Dent (B&D) items are items that have been reduced in price due to things such as box damage, item damage, having been displayed or used, etc. The state of each B&D item is described both in its title and in its product page description. These items are denoted with a specific badge on their picture on search results pages, collection pages and their respective product pages. Be sure to click into any B&D item for more details regarding its condition!
Are preorder item ETAs/due dates guaranteed?
No, ETAs listed on our website are not guaranteed. While we do our very best to communicate the most accurate ETAs as possible, ETAs are based on vendor projections and are ultimately subject to change. A change in an item's ETA can be due to production delays, shipment delays or a number of other factors and circumstances. Please keep an eye on our website for current ETAs. If you have any questions about an item's ETA, reach out to our Sales Team at 1-888-414-4705 or sales@outbacktoys.com.
Where is my Wishlist?
On mobile, you can access your Wishlist by clicking the menu button at the top left of the website (the 3 horizontal bars to the left of the Outback Toys logo), then clicking on "Wishlist" at the top of the menu. On desktop and most tablets, you can access your Wishlist by clicking on "Wishlist" to the right of the search bar and to the left of the "My Account" or "Login" button.
To add an item to your Wishlist, simply go to the item's page and click the "Add to Wishlist" button directly below the "Add to cart," "Buy with Shop Pay" or "Preorder" buttons. To remove an item from your Wishlist, visit your Wishlist and click the X at the top right of the item you wish to remove.
Be sure to be logged into your Outback Toys account to save your Wishlist. If you do not have an account, you can create an new account here.
Ordering & Payment
What payment methods do you accept?
Accepted forms of payment on our website include American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, Visa and Outback Toys Gift Cards. Accepted forms of payment when placing an order directly with our Sales Team include American Express, Discover, Mastercard, PayPal, Visa, personal check, money order, cash (USD only) and Outback Toys Gift Cards. For more information regarding payment by check or money order, visit our Ordering & Payment page.
Where do I enter my gift card code?
Gift cards can be entered in the "Discount code or gift card" field at checkout. On mobile, this is in the "Order summary" box at the bottom of the checkout page. On desktop, this is at the top right of the checkout page.
Why can't I enter my physical Outback Toys Gift Card during online checkout?
You likely have an old physical Outback Toys Gift Card (one that contains only numbers). To redeem your gift card, please contact our Sales Team at 1-888-414-4705 or sales@outbacktoys.com.
When is my payment method billed?
For information regarding order billing, please visit our Ordering & Payment page.
I'm ordering a preorder or backordered item. Do I get billed for this item now or when it becomes available?
For information regarding order billing for preorder or backordered items, please visit our Ordering & Payment page.
Can I place an order for in-store pickup?
Yes! Simply select the "Pick up" button under the "Delivery" section of checkout.
Where is your in-store pickup location?
Our in-store pickup location is at Outback Toys, 555 Furnace Hills Pike, Lititz, PA 17543. Our store is located "out back" behind Bomberger's Store, just a mile north of Wilbur Chocolate on Rte. 501.
Returns
How do I return an item?
You may return an item by contacting our Sales Team at 1-888-414-4705 or sales@outbacktoys.com. One of our Sales Team Members will instruct you how to return your item(s). All returns must be communicated to and approved by Outback Toys within 30 days of receipt of your item(s). Please see our Return Policy for more information.
What should I do if one of my items arrives damaged?
Though we pack all shipments with a great amount of care to ensure orders arrive as safely as possible, accidents can still happen during shipping. Please contact our Sales Team at 1-888-414-4705 or sales@outbacktoys.com as soon as possible. All damages must be reported within 10 business days of receipt of your item(s).
Shipping
How is shipping cost calculated?
For information regarding how shipping cost is calculated, please visit our Shipping & Processing page.
Do you have guaranteed delivery times? What about Christmas?
We guarantee delivery times for all PREMIUM/EXPRESS shipments, including UPS Next Day and UPS Second Day Express Air services. We do not guarantee delivery times for any other shipping services. While ETAs from our shipping carriers are very accurate, we cannot guarantee a specific delivery date once a package is in the hands of your selected shipping carrier.
We likewise do not guarantee Christmas delivery dates during peak holiday season for any order shipped using a standard or economy shipping service, largely due to unforeseen circumstances such as weather, product delay, shipping carrier "Blackout Dates," etc. However, we are always committed to doing everything we can to process and ship your order as quickly as possible, giving it the best chance to make it to you in time for Christmas.
I need my order as quickly as possible. Can you expedite my order processing?
Yes! Orders containing only in-stock items being shipped to the contiguous 48 United States qualify for a Same Day Processing Upgrade option. This upgrade guarantees your order to be shipped from our facility in Lititz, PA same day via UPS Ground. Orders placed before 2PM EST on an open business day qualify for same day processing. Orders placed after 2PM EST on an open business day or on any day we are closed will leave the next open business day. Normal UPS Ground transit time still applies. The cost for this service is an additional $15.00.
Do you ship internationally?
Yes, we ship all across the world! Please visit our International Ordering page for more information.
Do you ship to PO or APO/FPO boxes?
Yes, we do ship to PO and APO/FPO boxes. Please note that some products and packages are too large to ship to a PO Box. In this case, we require a physical shipping address in place of a PO Box number.
Sales
Do you offer wholesale to other businesses?
Yes, we offer wholesale pricing to other businesses! Please contact our Sales Team at 1-888-414-4705 or sales@outbacktoys.com for more information.
Do you buy farm toy collections?
Yes, we do occasionally buy farm toy collections. For inquiries, please contact our Sales Team at 1-888-414-4705 or sales@outbacktoys.com with the following information:
- A list of stock numbers of the item(s) you are interested in selling.
- A brief description of the item(s), including scale, tractor make and model, specific edition information, chase edition, etc. (ex. 1/16 Allis Chalmers D17 Tractor - 1999 PA Farm Show).
- Quantity of the item(s).
- Condition of the item(s) - New-in-box with no box damage, new-in-box but with box damage, displayed outside of the box but returned to the box, displayed outside of the box and box no longer included, etc.
- Pictures of the item(s) are encouraged.
Customer Support
Can I modify my order (add items, remove items, change quantities, etc.) after it has been placed?
You may add to or modify your order as long as it has not been billed and has not begun processing in our system and our shipping facility. Online orders for in-stock items (billed up front) can only be modified if the order has not yet begun processing. Order modifications may be subject to a modification fee. For order modification inquiries, contact our team at 1-888-414-4705 or orders@outbacktoys.com.
Why didn't I receive an Order Confirmation email after submitting my order online?
After submitting your order online, you will receive an "Order [#] confirmed" email containing the details of your order. If you have not received an order confirmation email, please check your shopping cart to be sure you completed your order, then check your spam and junk folders to make sure your order confirmation isn't there. Finally, please contact our Sales Team at 1-888-414-4705 or sales@outbacktoys.com to verify the email address on file for your order and your account.
Where do I sign up to receive special offers and news?
Visit our Communication Preferences page sign up for our emails and text messages - Be the first to hear about new promos, flash sales, recent arrivals, exclusive product announcements & more!
How do I get an Outback Toys Catalog?
To get an Outback Toys Catalog, contact our Sales Team at 1-888-414-4705 or sales@outbacktoys.com or send us a message on Facebook or Instagram. Please note: We are only able to mail catalogs for free within the United States. Individual catalogs can be mailed to Canada for a $7.99 mailing fee. Mailing more than one catalog at one time to the same Canadian address is subject to a higher mailing fee.